Why it matters: Good advice on how to handle people. In short: don’t criticize, show appreciation, think about what the other person want, don’t tell people they’re wrong. It’s a well structured book with concise chapters. Makes it easy to go back and use it as a reference.

#Things to consider

  1. Make people feel important. There is a law for bringing countless friends and constant happiness: always make the other person feel important. And do it sincerely.
  2. Flattery is nothing but cheap praise. Flattery is selfish, while appreciation is unselfish. Flattery is universally condemned, while appreciation is universally admired. Flattery is nothing but cheap praise. Give honest, sincere appreciation.
  3. Be genuinely interested in people. You can make more friends in two months by becoming genuinely interested in other people than you can in two years by trying to get other people interested in you.
  4. Remember peoples names. Take the time necessary to remember peoples names. When someone introduces themselves, write their name down to get both an eye impression as well as an ear impression.
  5. Emphasize the right things. When talking with people begin by emphasizing on the things which you agree. Don’t start by discussing the things on which you differ.